Ticketing and Helpdesks Archives - evaluagent

EvaluAgent Integrations with Various Platforms

Freshchat

Using Freshchat? Evaluate your Live Chat conversations faster than ever before with a side-by-side evaluation mode, and redaction to keep sensitive data secure.

EvaluAgent for Salesforce

Discover integrated QA and Coaching for Salesforce.

Intercom

Connect Intercom <> EvaluAgent in seconds with our native integration, configurable import rules and redaction to keep your IT team happy.

Kustomer

We want to see your Contact Center flourish with our integration for Kustomer. Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact centre efficiency and reduce customer churn.

Zapier

Zapier lets you connect EvaluAgent with thousands of the applications where we don’t currently have a native integration, and SFTP isn’t an option.

Help Scout

We want to see your Contact Centre flourish with our integration for Help Scout. Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact centre efficiency and reduce customer churn.

EvaluAgent for Freshdesk

Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes.

Dixa

Not a fan of Dixa’s own Quality Assurance tool. Use our comprehensive AI-Powered Platform, featuring a native integration with Dixa; out-of-the-box.

Wix Answers

Everything you need to evaluate, coach and engage your agents handling tickets within WixAnswers.

EvaluAgent for Zendesk

Use conversation analytics, ticket status and tags to automate QA and priorities training inventions. Plus, our latest enhancement now reduces API calls to keep everyone happy.