Kustomer - evaluagent
Kustomer
We want to see your Contact Center flourish with our integration for kustomer. Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact centre efficiency and reduce customer churn.
We want to see your Contact Center flourish with our integration for kustomer
Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact centre efficiency and reduce customer churn.
- Remove Duplicate Effort
- Automated & Remove Bias
- Search & Redaction
- Side-by-Side Evaluation
- Instant Set-Up
Increase QA productivity by 285%
Automatically import tickets, tags and survey results from Salesforce to banish repetitive admin from your QA processes. EvaluAgent for Salesforce streamlines processes so you can focus on adding value - not duplicating data.
Automate with WorkQs
Create filters, set quotas and automatically distribute tickets to your evaluators. Selection bias is removed, evaluators become more efficient and you can rest easy knowing that every agent is evaluated regularly.
Redaction
EvaluAgent for Salesforce automatically redacts sensitive data from transcripts and tickets without sacrificing context. Utilise 100's of rules out of the box, or create your own.
Side-by-side Evaluation
View and evaluate calls, tickets, chat sessions and emails all within one screen.
Set up in minutes
EvaluAgent for Salesforce takes moments to set up. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.
Built to slot into your stack.
Talkdesk
See integration
Zapier
See integration
Twilio Flex
See integration
Dixa
See integration
See it connected.
Book a 30-minute walkthrough and see EvaluAgent working with your stack.