Workforce Management (WFM)

Assembled

Combine QA & WFM to unlock operational excellence and empower your teams. Seamlessly sync QA scores & coaching sessions with agents through evaluagent, utilizing WFM schedules from Assembled. Harness automated QA and coaching tools for enhanced productivity and seamless scheduling. By combining the strengths of both vendors, empower agents to deliver exceptional customer experiences effortlessly.

Combine QA & WFM to unlock operational excellence and empower your teams

Seamlessly sync QA scores & coaching sessions with agents through evaluagent, utilizing WFM schedules from Assembled. Harness automated QA and coaching tools for enhanced productivity and seamless scheduling. By combining the strengths of both vendors, empower agents to deliver exceptional customer experiences effortlessly.

• Streamlined 1-2-1 planning
• Improved workforce management
• Increased efficiency
• Better collaboration

Streamlined 1-2-1 planning

Easily plan & schedule 1-2-1’s with your agents at mutually convenient times with the ability to fetch all agents schedules from Assembled.

Improved workforce management

Experience seamless alignment of workforce management and quality assurance with bidirectional data flow. Evaluate interactions effortlessly and schedule 1-2-1s within evaluagent, while pulling QA scores into Assembled. Ensure effective coaching session management and optimize agent performance by aligning schedules with business needs.

Increased efficiency

Reduce the amount of time and admin effort required to manage your contact centre team, freeing up time to focus on important tasks such as coaching and agent support.

Better collaboration

Empower contact center teams with evaluagent & Assembled Integration. Seamless collaboration for supervisors and managers ensures team alignment. Gain insights for informed decisions on staffing, scheduling, and agent performance. Export new & historical QA scores efficiently for confident monitoring of agent adherence and performance over time.

See evaluagent and Assembled in action

Discover just how easy it is to schedule and manage your 1-2-1s with your team with our Assembled integration in this quick tour.

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Built to slot into your stack.

Peopleware
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evaluagent for Zendesk
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evaluagent for Freshdesk
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Intercom
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See it connected.

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