Peopleware - evaluagent
Peopleware
Connect Peopleware with evaluagent to align workforce management and quality assurance processes, automate tasks and manage scheduling within your teams seamlessly.
Combine QA and WFM to drive operational excellence and support your teams
Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact center efficiency and reduce customer churn.
- Streamlined 1-2-1 planning
- Improved workforce management
- Increased efficiency
- Better collaboration
Streamlined 1-2-1 planning
Easily plan & schedule 1-2-1s with your agents at mutually convenient times with the ability to fetch all agents schedules from Peopleware.
Improved workforce management
With the ability to view Agent Plan schedules alongside your own calendar, you can better manage your team's schedules ensuring they are aligned with business needs and agents are receiving support to perform at their best.
Increased efficiency
Reduce the amount of time and admin effort required to manage your contact centre team, freeing up time to focus on important tasks.
Better collaboration
With the evaluagent & Peopleware integration, Supervisors and Managers can work together more effectively, ensuring that everyone is on the same page when it comes to managing your contact centre teams.
Built to slot into your stack.
See it connected.
Book a 30-minute walkthrough and see EvaluAgent working with your stack.