evaluagent G2 - evaluagent
Rated #1 for Contact Center QA in Europe
evaluagent scores 100% of your interactions automatically — and tells you exactly why every score landed. No guesswork, just quality you can act on.
Trusted by leading contact centres
What makes evaluagent different?
A lot of QA tools score conversations. Not many can tell you what to do about it.
No black boxes, everything explained
Every score comes with a plain-language rationale. Your team can see exactly what was assessed, why it was flagged, and what needs to change. Quality that’s explainable builds trust — with agents, managers, and the business.
Get 100% coverage, not 5%
Sampling a handful of calls each week isn’t quality assurance — it’s luck. evaluagent scores every single interaction automatically, so nothing slips through and no agent feels unfairly singled out.
Insights that tell you what's next
It’s not enough to know your scores are down. evaluagent surfaces what’s changing, what’s causing it, and what to do about it — so your QA team spends time coaching, not counting.
Works across your whole operation
Human agents, AI agents, blended interactions — evaluagent applies a consistent quality framework across all of them. One view of quality, whatever your contact centre looks like today or in two years’ time.
Improving CX can be complex. Choosing the right software shouldn’t be.
From support to ease of use, evaluagent is consistently recognised as a leader in Quality Assurance, Conversation Intelligence and Speech Analytics.
Not only that, we’ve also been ranked in the Top 20 UK Software Providers, and Top 25 Customer Service Products globally.
What our customers say
Hear from leading UK insurer 1st Central on the benefits they’ve seen working with evaluagent – as a platform, and a team.
Ready to get started?
See evaluagent in action with a personalised walkthrough the platform and discover how Auto-QA and Conversation Intelligence can transform your customer experience.