Customer Stories

Real teams. Real results.

Discover how organisations across Europe, North America and Asia-Pacific are using EvaluAgent to transform their quality assurance and agent performance.

Our latest customer success.

Case Study

How 1st Central is driving savings through smarter Quality Assurance

• Significant reduction in cost-per-evaluation
• QA coverage dramatically increased
• Compliance confidence improved across the board

All customer stories

Throughout Europe, North America and Asia-Pacific.

Newstel
Strengthening training, coaching, and customer insight for Newstel
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ManyPets
Turning QA data into a source of Quality Intelligence for ManyPets
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QHotels Collection
Helping The QHotels Collection keep agents engaged
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Blume
Unlocking more potential from Quality Assurance for Blume
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Seasalt Cornwall
Helping Seasalt achieve a 100% rise in evaluations
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E (gas & electricity)
E take QA and compliance to the next level
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Capital on Tap
Scaling QA without growing headcount
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The Share Centre
Increasing QA Productivity Inside The Share Centre
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Atos Outsourcing
Delivering customer-focused efficiency savings for Atos Outsourcing
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What our customers say

In their own words.

"evaluagent was one of the best decisions we've ever made as a company."

Jonas Fandrey
Director, Newstel GmbH

"evaluagent is the most holistic Quality Assurance Platform on the market today."

Chris Eisdorfer
President & Co-Founder, ECE Outsourcing

"Easy to set up, easy to use and every piece of MI you could ever want!"

Phil Heighes
Head of Operations, Etika

Take your first step

Towards intelligent QA.

See for yourself why hundreds of contact centres trust EvaluAgent to improve their quality, performance and customer experience.