EvaluAgent achieves ISO 27001:2013 accreditation

PRESS RELEASE – Wednesday 12th May 2021
EvaluAgent, a leader in Quality Assurance and performance improvement software, announces it has achieved ISO 27001 Certification, the only internationally recognised certifiable information security standard. ISO 27001 certification demonstrates EvaluAgent’s investment in people, processes, and technology to ensure the confidentiality, integrity,…

EvaluAgent to shake up the Contact Centre AI market with the launch of Conversation Analytics

PRESS RELEASE – Thursday 9th June 2022
Contact Centre Solutions Disruptor launches industry leading AI capabilities for Quality Management teams and performance improvement leaders. Series-A bound UK scale-up EvaluAgent has today announced the launch of its AI-powered Conversation…

EvaluAgent signs strategic alliance with Puzzel to fuel growth and support shared product visions.

PRESS RELEASE – Tuesday 26 October 2021
EvaluAgent signs strategic alliance with Puzzel to fuel growth and support shared product visions. Puzzel, the leading European provider of cloud contact centre solutions, has today announced the signing of a new…

Relaunch of quality assurance platform sees EvaluAgent’s revenue soar

PRESS RELEASE – Thursday 8th January 2020
EvaluAgent, a leading provider of customer service quality assurance and improvement software, has reported significant growth following the relaunch of its call centre quality monitoring platform. In the 12 months since the new self-serve platform was released…