# The UK Contact Centre Decision-Makers’ Guide 2023: The Agent Engagement, Empowerment & Gamification chapter

You’ll be in good company

Updated April 2023

## Free guides, _research and templates._

[Research\ Optimising Contact Centre Performance Through Employee Engagement\ Get the guide](/content/us/knowledge-hub/optimising-contact-centre-performance-through-employee-engagement/index.html)  
[Guides\ Your Ultimate Guide to Call Centre Quality Assurance\ Get the guide](/content/us/knowledge-hub/the-ultimate-guide-to-call-centre-quality-assurance/index.html)  
[Guides\ The Essential Guide to Auto-QA\ Get the guide](/content/us/knowledge-hub/essential-guide-to-auto-qa/index.html)

## Want to see it in _action?_

Book a demo with our team and we'll show you what your QA programme could look like in 2026 — with real conversations, your scorecards, and zero pressure.

[Book a demo](/content/us/book-a-demo/index.html)