Elevate and differentiate your customer experience with automated agent improvement

Business intelligence

Loved by teams and companies you know.

100% coverage

Unlock actionable insights from all calls, tickets, chats and emails to drive both a much more effective QA program and business-wide improvements.

Automate QA

Use AI and automation to surface the 'must monitor' interactions and increase productivity, whilst retaining human oversight and HR rigour.

Drive results

EvaluAgent’s fully integrated reporting suite and improvement workflows enable team leaders and coaches to turn insight into improvement actions.

Engage agents

With gamification and real-time access to feedback, actions, and training records, agents are empowered to play an active part in their own improvement.

Improve the quality of your sales and service interactions through automated agent improvement and engagement.

Quality Assurance

Benefit from a seamless blend of AI, automation and human oversight to laser focus your QA process.

Conversational Intelligence

Leverage conversation intelligence to monitor every interaction on every channel.

Agent Improvement

Deliver highly targeted, semi-automated training and coaching programs that improve both the agent and customer experience.

Agent Engagement

Empower your agents by helping them understand how to improve, facilitating ongoing targeted coaching and fostering a culture of community and recognition.

Product Tours

See evaluagentCX in action

Explore EvaluAgent in your own time with our self-guided tours – no sign up required.

Because great EX = great CX

We understand the different requirements you and your team might have when choosing a new platform. That’s why we’ve made it easier for you to choose a solution based on your job role. We’re consistently recognised by G2 as the easiest QM and Improvement platform to use, now find out why.

[**Contact Center Director**
Deliver a consistent customer experience by optimizing the performance of your people, processes and costs that contribute towards it.
\nFind out more](/content/solutions/contact-centre-director/index.html) [**Head of QA**
Streamline your Quality Management workflows, and unlock actionable insight from 100% of your contact center interactions.
\nFind out more](/content/solutions/head-of-qa/index.html) [**Team Leader**
Deliver better coaching and improve agent performance all from one platform.
\nFind out more](/content/solutions/team-leader/index.html) [**Contact Center Agent**
Engage and support agents with visibility into their own performance, recognition, and gamified leaderboards.
\nFind out more](/content/solutions/call-centre-agent/index.html)

evaluagentCX solves your biggest contact center challenges

Delivering Great Service at Scale

Provide great service consistently with a platform that grows with you.

Reduce Attrition

Agents leaving costs your business money. EvaluAgent makes it more likely the best ones will stay.

Automating Compliance

Automatically analyze every interaction, minimize risk and log remedial actions with a fully auditable trail in one centralised platform.

Reduce Operating Costs

Minimize cost, save time and improve performance all at once.

Increasing Conversation Coverage

Improve productivity by 285% with Automation and AI.

Increase Agent Engagement

Improve motivation by providing the tools to keep agents engaged and increase performance, customer satisfaction and brand value.

Select to open video modal

“EvaluAgent was one of the best decisions we’ve ever made as a company”

Jonas FandreyDirector at Newstel GmbH

Select to open video modal

“EvaluAgent is the most holistic Quality Assurance Platform on the market today.”

Chris EisdorferPresident & Co-Founder of ECE Outsourcing

Customer stories

Delivering success for more than a decade throughout Europe, North America and Asia-Pacific. Find out more with our case studies

E take QA and compliance to the next level](/content/case-studies/e-gas-and-electricity/index.html)

Unlocking QA and compliance results for CLICKD](/content/case-studies/clickd/index.html)

A story of transformation for Pinnacle](/content/us/case-studies/pinnacle-com/index.html)

Increasing QA Productivity Inside The Share Centre](/content/us/case-studies/increasing-qa-productivity/index.html)

Delivering customer-focused efficiency saving for Atos Outsourcing](/content/us/case-studies/atos-average-handle-time/index.html)