# Delay in Processing Imported Contacts

**Resolved · Degraded performance**  
This issue has now been resolved, and queues have been processing normally.  
We apologise for any inconvenience this may have caused you.  
**Date:** Tue, May 12, 2026, 03:55 AM  
(2 months ago)

## Affected components
- **Region: Europe**  
  1 affected component  
- **Region: United States**  
  1 affected component

## Updates

### Resolved
This issue has now been resolved, and queues have been processing normally.  
We apologise for any inconvenience this may have caused you.  
**Date:** Tue, May 12, 2026, 03:55 AM

### Monitoring
Queue Workers are processing through the backlog, and volumes are approaching normal levels. We'll confirm once fully resolved.  
**Date:** Mon, May 11, 2026, 10:31 AM (17 hours earlier)

### Monitoring
Engineering have implemented a change and we are now monitoring progress.  
**Date:** Mon, May 11, 2026, 05:43 AM (4 hours earlier)

### Identified
Engineering have identified a possible cause and we can see the speed of processing gradually start to increase.  
**Date:** Mon, May 11, 2026, 05:41 AM

### Investigating
We're investigating delays in processing contacts imported from third-party platforms. Engineers are looking into it now, and we'll provide an update shortly.  
**Date:** Mon, May 11, 2026, 04:33 AM (1 hour earlier)