Delay in Processing Imported Contacts

Resolved · Degraded performance
This issue has now been resolved, and queues have been processing normally.
We apologise for any inconvenience this may have caused you.
Date: Tue, May 12, 2026, 03:55 AM
(2 months ago)

Affected components

• Region: Europe
  1 affected component
• Region: United States
  1 affected component

Updates

Resolved

This issue has now been resolved, and queues have been processing normally.
We apologise for any inconvenience this may have caused you.
Date: Tue, May 12, 2026, 03:55 AM

Monitoring

Queue Workers are processing through the backlog, and volumes are approaching normal levels. We'll confirm once fully resolved.
Date: Mon, May 11, 2026, 10:31 AM (17 hours earlier)

Monitoring

Engineering have implemented a change and we are now monitoring progress.
Date: Mon, May 11, 2026, 05:43 AM (4 hours earlier)

Identified

Engineering have identified a possible cause and we can see the speed of processing gradually start to increase.
Date: Mon, May 11, 2026, 05:41 AM

Investigating

We're investigating delays in processing contacts imported from third-party platforms. Engineers are looking into it now, and we'll provide an update shortly.
Date: Mon, May 11, 2026, 04:33 AM (1 hour earlier)