# Automation that _truly supports agents._

Deliver highly targeted, semi-automated training and coaching programmes that improve both the agent and customer experience — keeping your agents engaged and motivated.

Leverage _actionable insights and streamlined workflows_ to engage, support and enhance your team's performance with ease.

## 01

Make informed decisions with flexible, robust performance reporting.

- AI-automated insights help you deliver relevant improvement actions, enhancing overall agent support.
- Leverage Agent Profiles to quickly access key performance metrics, feedback and actions.
- Dynamic reporting groups give you total flexibility with custom performance tracking, whether for new starters or a multi-site organisational structure.
- SmartView dashboards help you easily track the metrics and KPIs that matter to you.

## 02

Enjoy a truly joined-up approach with seamless WFM integration.

Automatically retrieve WFM calendars to identify offline periods for development, through integrations like Injixo and Assembled.

- Schedule coaching sessions or 1-2-1 meetings directly from reports or specific evaluations.
- Manage long-term goals across multiple meetings with ease thanks to 1-2-1 Plans.
- Documented meetings, captured interactions, agreed-upon actions and participant acknowledgment provide a thorough HR paper trail.

## 03

Streamline training and maximise engagement with a comprehensive eLearning platform.

Get started with best-practice meeting templates or build your own agendas to ensure 1-2-1s are consistent across the business.

- Create engaging training material with built-in online lessons, quizzes and learning paths.
- Integrated workflows simplify enrolment.
- Auto-trigger lessons to deliver proactive and personalised learning interventions when a pre-configured low-performance threshold is triggered.

## Trusted by quality teams worldwide.

★★★★★  
"evaluagent was one of the best decisions we've ever made as a company."  
Jonas Fandrey  
Director, Newstel GmbH

★★★★★  
"Easy to set up, easy to use and every piece of MI you could ever want!"  
Phil Heighes  
Head of Operations, Etika

★★★★★  
"Excellent QA tool that comes with a reactive customer service team, what more do you need?"  
George Moffatt  
Quality Specialist, Channable

## Organisations already making it work.

Throughout Europe, North America and Asia-Pacific.

### The Share Centre  
Increasing QA Productivity Inside The Share Centre  
285% increase in QA productivity  
Audit time cut from 24 mins to 6 mins  
Pass rate increased from 73% to 85%  
[Read the story](/content/case-studies/increasing-qa-productivity/index.html)

### Atos Outsourcing  
Delivering customer-focused efficiency savings for Atos Outsourcing  
Significant reduction in average handle time  
Improved first contact resolution  
Scalable QA across large agent base  
[Read the story](/content/case-studies/atos-average-handle-time/index.html)

### Pinnacle  
A story of transformation for Pinnacle  
Transformed QA programme from the ground up  
Consistent evaluation across all channels  
Improved agent engagement and retention  
[Read the story](/content/case-studies/pinnacle-com/index.html)

## See EvaluAgent in action.

Your AI-powered QA and automated agent improvement co-pilot — using intelligence from every interaction to understand, elevate and differentiate your customer experience at scale.