Automation that truly supports agents.

Deliver highly targeted, semi-automated training and coaching programmes that improve both the agent and customer experience — keeping your agents engaged and motivated.

Leverage actionable insights and streamlined workflows to engage, support and enhance your team's performance with ease.

01

Make informed decisions with flexible, robust performance reporting.

• AI-automated insights help you deliver relevant improvement actions, enhancing overall agent support.
• Leverage Agent Profiles to quickly access key performance metrics, feedback and actions.
• Dynamic reporting groups give you total flexibility with custom performance tracking, whether for new starters or a multi-site organisational structure.
• SmartView dashboards help you easily track the metrics and KPIs that matter to you.

02

Enjoy a truly joined-up approach with seamless WFM integration.

Automatically retrieve WFM calendars to identify offline periods for development, through integrations like Injixo and Assembled.

• Schedule coaching sessions or 1-2-1 meetings directly from reports or specific evaluations.
• Manage long-term goals across multiple meetings with ease thanks to 1-2-1 Plans.
• Documented meetings, captured interactions, agreed-upon actions and participant acknowledgment provide a thorough HR paper trail.

03

Streamline training and maximise engagement with a comprehensive eLearning platform.

Get started with best-practice meeting templates or build your own agendas to ensure 1-2-1s are consistent across the business.

• Create engaging training material with built-in online lessons, quizzes and learning paths.
• Integrated workflows simplify enrolment.
• Auto-trigger lessons to deliver proactive and personalised learning interventions when a pre-configured low-performance threshold is triggered.

Trusted by quality teams worldwide.

★★★★★
"evaluagent was one of the best decisions we've ever made as a company."
Jonas Fandrey
Director, Newstel GmbH

★★★★★
"Easy to set up, easy to use and every piece of MI you could ever want!"
Phil Heighes
Head of Operations, Etika

★★★★★
"Excellent QA tool that comes with a reactive customer service team, what more do you need?"
George Moffatt
Quality Specialist, Channable

Organisations already making it work.

Throughout Europe, North America and Asia-Pacific.

The Share Centre

Increasing QA Productivity Inside The Share Centre
285% increase in QA productivity
Audit time cut from 24 mins to 6 mins
Pass rate increased from 73% to 85%
Read the story

Atos Outsourcing

Delivering customer-focused efficiency savings for Atos Outsourcing
Significant reduction in average handle time
Improved first contact resolution
Scalable QA across large agent base
Read the story

Pinnacle

A story of transformation for Pinnacle
Transformed QA programme from the ground up
Consistent evaluation across all channels
Improved agent engagement and retention
Read the story

See EvaluAgent in action.

Your AI-powered QA and automated agent improvement co-pilot — using intelligence from every interaction to understand, elevate and differentiate your customer experience at scale.