# Solutions for IT Leads

## Easy to integrate, deploy _and maintain._

Add best-of-breed automated agent improvement to your existing tech stack with ease.

Gain a holistic understanding of _every interaction_ across all channels — with the security and infrastructure confidence your organisation demands.

### Challenge 01

“I need a solution that works seamlessly with my existing infrastructure”

As a platform agnostic solution, evaluagent offers both native and API-based integrations resulting in a quick and easy roll-out and without the need for major investment or IT assistance.

### Challenge 02

“Insights from contact center conversations must be available to multiple stakeholders”

evaluagent supports multiple use cases, generating AI and logic based actionable insights from conversation intelligence that can be leveraged to drive product, marketing and business strategy, operational efficiencies and be tied directly to automated QA and agent improvement programs – all from a single platform. Customizable dashboards ensure any area of the business has real-time desktop access to the data that matters to them.

### Challenge 03

“I must select and deploy best-fit technology solutions that will enable us to meet our business objectives”

evaluagent has been developed by an expert team with decades of contact center experience, who truly understand the challenges businesses face and the outcomes they are looking to achieve with the platform.

### Challenge 04

“Data security is front of mind, particularly when dealing with sensitive or confidential customer information”

With in-region data centers, ISO 27001 and Soc 2 Type II accreditations, security is built into the fabric of our products, team, infrastructure, and processes, so you can rest assured your data is safeguarded. evaluagent also provides out of the box and customizable redaction capabilities for both text based and audio data.

### Challenge 05

“I cannot deploy a ‘black box’. We need to have human oversight of AI-based outputs”

A blend of AI-driven insights and automation with manual oversight and intervention, enables businesses to harness the huge benefits of these technologies whilst retaining control.

Features such as the evaluagent testing console facilitate the testing of the quality of insight topics, line item prompts and guidelines prior to publication and human review of outputs are built into workflows and processes.

## What our customers say

### Trusted by quality teams worldwide.

★★★★★

"evaluagent was one of the best decisions we've ever made as a company."

Jonas Fandrey

Director, Newstel GmbH

★★★★★

"Easy to set up, easy to use and every piece of MI you could ever want!"

Phil Heighes

Head of Operations, Etika

★★★★★

"Excellent QA tool that comes with a reactive customer service team, what more do you need?"

George Moffatt

Quality Specialist, Channable

## Customer stories

### Organisations already making it work.

Throughout Europe, North America and Asia-Pacific.

[The Share Centre \
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Increasing QA Productivity Inside The Share Centre\
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285% increase in QA productivity\
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Audit time cut from 24 mins to 6 mins\
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Pass rate increased from 73% to 85%\
\
Read the story](/content/case-studies/increasing-qa-productivity/index.html)

[Atos Outsourcing \
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Delivering customer-focused efficiency savings for Atos Outsourcing\
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Significant reduction in average handle time\
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Improved first contact resolution\
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Scalable QA across large agent base\
\
Read the story](/content/case-studies/atos-average-handle-time/index.html)

[Pinnacle \
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A story of transformation for Pinnacle\
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Transformed QA programme from the ground up\
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Consistent evaluation across all channels\
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Improved agent engagement and retention\
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Read the story](/content/case-studies/pinnacle-com/index.html)