Clearer insights. Focused action. Less effort.

It's time to simplify quality management. Achieve greater visibility, consistency and control — all with less manual effort.

Achieve 100% coverage and close the loop between QA, coaching and training — all from within one platform.

Challenge 01

Minimum effort, maximum outcomes.

Auto-QA evaluates and scores every human and digital interaction, giving you 100% coverage across every customer conversation. You’ll still need the human touch — that’s why AI scorecards and insights are fully customisable, so you’re still completely in control.

Challenge 02

Get to the root cause of issues in no time.

EvaluAgent automatically surfaces topics and trends for further exploration, with the ability to tailor the topics that matter to your business. Plus, you can prevent escalations with predictive NPS scores and powerful automation workflows.

Challenge 03

Smarter coaching, better performance.

Effortlessly pull reports and engage your agents with timely, personalised feedback. Chatbots are even taken care of — compare their performance with human agents and make optimisations your customers will love.

Challenge 04

Stay in control of compliance.

Identify if agents adhere to procedures, policies and talk-tracks with ease. With EvaluAgent, you can leverage automation to routinely assign high-risk interactions and flag up potential breaches.

What our customers say

Trusted by quality teams worldwide.

★★★★★

"evaluagent was one of the best decisions we've ever made as a company."

Jonas Fandrey

Director, Newstel GmbH

★★★★★

"Easy to set up, easy to use and every piece of MI you could ever want!"

Phil Heighes

Head of Operations, Etika

★★★★★

"Excellent QA tool that comes with a reactive customer service team, what more do you need?"

George Moffatt

Quality Specialist, Channable

Customer stories

Organisations already making it work.

Throughout Europe, North America and Asia-Pacific.

• The Share Centre \ Increasing QA Productivity Inside The Share Centre\ 285% increase in QA productivity\ Audit time cut from 24 mins to 6 mins\ Pass rate increased from 73% to 85%\ Read the story
• Atos Outsourcing \ Delivering customer-focused efficiency savings for Atos Outsourcing\ Significant reduction in average handle time\ Improved first contact resolution\ Scalable QA across large agent base\ Read the story
• Pinnacle \ A story of transformation for Pinnacle\ Transformed QA programme from the ground up\ Consistent evaluation across all channels\ Improved agent engagement and retention\ Read the story