Deliver great service at scale.

Better understand customer interactions so you can deliver exceptional service, every time, to every caller — without losing your personal touch.

Use each interaction to identify opportunities for agent improvement, boosting customer service with targeted training.

01

Every interaction counts

Our AI-driven, 100% conversation coverage guarantees every interaction is captured and analyzed, giving you the insights you need to highlight excellent service and pinpoint areas for improvement.

• Set top-performing interactions as benchmarks for next-level service.
• Identify training opportunities through automated interaction analysis.
• Address customer demands effectively by continuously refining agent skills.

02

Reward agent experience, improve customer satisfaction

Using QA tools that celebrate, recognize, and gamify achievements at your contact center, we help you create a work environment where agents feel genuinely valued and motivated. Valued agents = improved customer experience.

• Easily celebrate every agent’s success with rewards and badges.
• Encourage agents to voice their ideas, using their insights to boost your customer service operations.
• Inspire agents to excel every day to help them provide excellent service, to every customer, every time.

03

Address knowledge gaps with targeted training

AI can assist in automatically identifying areas where agents score low or fail evaluations allows for targeted interventions. Utilizing this insight, contact centers can implement focused training, eLearning courses, and lessons – even better if the solution automates this.

Understanding customer reasons for contact at scale drives better processes, deflects demand from the contact center, and equips agents to handle common themes and meet customer expectations more effectively.

04

Empower agents with continuous support

Continuous support is key to enabling scalable contact centers to deliver outstanding service. Our platform ensures that every agent has access to real-time feedback, actionable coaching, and personalized 1-to-1 sessions so they’ll have the insights they need to shine.

• Arm your agents with the insights they need to excel, offering real-time feedback that works.
• Automate coaching and targeted training sessions, including eLearning, to boost performance.
• Keep your agents motivated and focused on delivering outstanding service with continuous support.

What our customers say

Trusted by quality teams worldwide.

★★★★★
"evaluagent was one of the best decisions we've ever made as a company."
Jonas Fandrey
Director, Newstel GmbH

★★★★★
"Easy to set up, easy to use and every piece of MI you could ever want!"
Phil Heighes
Head of Operations, Etika

★★★★★
"Excellent QA tool that comes with a reactive customer service team, what more do you need?"
George Moffatt
Quality Specialist, Channable

Customer stories

Organisations already making it work.

Throughout Europe, North America and Asia-Pacific.

The Share Centre

Increasing QA Productivity Inside The Share Centre

• 285% increase in QA productivity
• Audit time cut from 24 mins to 6 mins
• Pass rate increased from 73% to 85%
  Read the story

Atos Outsourcing

Delivering customer-focused efficiency savings for Atos Outsourcing

• Significant reduction in average handle time
• Improved first contact resolution
• Scalable QA across large agent base
  Read the story

Pinnacle

A story of transformation for Pinnacle

• Transformed QA programme from the ground up
• Consistent evaluation across all channels
• Improved agent engagement and retention
  Read the story

See EvaluAgent in action.

Your AI-powered QA and automated agent improvement co-pilot — using intelligence from every interaction to understand, elevate and differentiate your customer experience at scale.