Don't let compliance put your business at risk.

In regulated industries, each conversation holds the potential to shape or damage your brand. An average of 95% of interactions go unchecked. Only with AI can you automate the analysis of every interaction and identify compliance risks before they escalate.

Use AI-powered insights to tackle compliance breaches swiftly and minimise risk across every interaction.

01

Automated insights for instant action.

Traditionally, ensuring compliance involved laborious manual processes, often entailing the painstaking review of individual interactions as part of a highly reactive process. The introduction of automation revolutionises this, offering real-time insights across channels.

Automated platforms such as EvaluAgent empower organisations to instantly identify instances where compliance regulations may have been missed, facilitating prompt corrective actions.

02

Demonstrate your compliance efforts.

Streamline compliance documentation with one centralised place for evaluations, coaching records, feedback and one-to-one sessions. This not only simplifies the retrieval of evidence during audits, but also serves as a testament to your commitment to proactivity, transparency and accountability. Every intervention, knowledge gap bridged or issue resolved is securely documented.

03

Leave no interaction unchecked.

Leave no stone unturned — be it calls, emails, social media, web-chats or chatbots. Now you can uncover the hidden gems and potential pitfalls in process, policy, product, agent and customer behaviours. Ensuring call centre compliance within contact centres has become a cornerstone of operational integrity.

04

The future of contact centre compliance.

As the contact centre landscape continues to evolve, the role of automation in compliance monitoring becomes increasingly pivotal. It not only streamlines processes but also elevates the overall operational efficiency of contact centres, ensuring that every interaction is monitored for adherence and that high-risk interactions are flagged for human evaluation.

Trusted by quality teams worldwide.

★★★★★
"evaluagent was one of the best decisions we've ever made as a company."
Jonas Fandrey
Director, Newstel GmbH

★★★★★
"Easy to set up, easy to use and every piece of MI you could ever want!"
Phil Heighes
Head of Operations, Etika

★★★★★
"Excellent QA tool that comes with a reactive customer service team, what more do you need?"
George Moffatt
Quality Specialist, Channable

Organisations already making it work.

Throughout Europe, North America and Asia-Pacific.

The Share Centre

Increasing QA Productivity Inside The Share Centre
285% increase in QA productivity
Audit time cut from 24 mins to 6 mins
Pass rate increased from 73% to 85%

Atos Outsourcing

Delivering customer-focused efficiency savings for Atos Outsourcing
Significant reduction in average handle time
Improved first contact resolution
Scalable QA across large agent base

Pinnacle

A story of transformation for Pinnacle
Transformed QA programme from the ground up
Consistent evaluation across all channels
Improved agent engagement and retention

See EvaluAgent in action.

Your AI-powered QA and automated agent improvement co-pilot — using intelligence from every interaction to understand, elevate and differentiate your customer experience at scale.