Market-leading QA for AI agents - evaluagent
BOT OBSERVABILITY
Your customers are going to ask about quality – do you have an answer?
The AI agent market has a new benchmark. Buyers expect to see how conversations are scored, how risk gets flagged, and how performance improves over time.
Most platforms don’t have that story yet. You can’t grade your own homework in good faith, so why not partner with a market leader in AutoQA?
Talk to our Head of Partnerships today about how we can help add a vital layer of trust to your bot solution.
A new baseline, a crucial buying question
When native QA landed in the AI agent market, it set an expectation. Buyers evaluating AI agent platforms now ask questions they didn’t a year ago:
- How do I know the bot is performing to standard?
- Can you score every conversation automatically?
- What happens when something goes wrong?
- How do I prove quality to compliance or a regulator?
Right now, most platforms can’t answer those questions. That gap is showing up in competitive evaluations — and it’s going to keep showing up.
What buyers expect
Enterprise customers in regulated industries will push back on a vendor that grades its own homework. They need an independent view — and they’ll ask for it.”
| Capability | What buyers expect | Most AI platforms |
| AI conversation scoring | 100% coverage, every interaction | Resolution analytics only |
| Human agent QA | Full blended coverage | Not available |
| Custom scorecards | Weighted, with critical fail logic | Basic or absent |
| Coaching workflows | Score → flag → coach → improve | Not planned |
| Voice & ticket QA | Full channel coverage | Backlog, no timeline |
| Independent governance | Vendor-neutral quality view | Vendor grades own output |
The AQM layer you don’t have to build
evaluagent is an automated quality Management platform built specifically for contact centres. We evaluate every conversation — voice, chat, email, and bot — using explainable AI scores and human-in-the-loop review.
We’re platform-agnostic by design, which means your customers get an unbiased view of quality that a vendor grading its own output can never credibly offer.
AutoQA & Improvement
Score 100% of conversations automatically, with plain-language rationale behind every result. No black box. Every score is explainable and traceable.
Coaching & Performance
The full loop: score, flag, coach, improve, measure again. Feedback, 1-2-1s, PIPs, gamification — everything needed to turn quality data into performance change.
Conversation Intelligence & Insight
Discover sentiment scores, vulnerability and predictive metrics. See what’s changing, what’s causing it, what to do next. Across every channel, in one place.
Why partner with us?
AutoQA, blended scorecards, coaching workflows, calibration, Context Engine — all production-ready, not in development.
And because we’re independent of any AI agent vendor, your customers get a quality view they can actually trust. We’re also:
- Experienced in managing partnerships, with a dedicated program
- #1 in Europe for Contact Centre Quality Assurance
- A Top 25 UK Software Company
With evaluagent, you’re in safe hands – with a robust answer to customer concerns.
Let’s talk
We work with AI agent and chatbot providers to build quality into their ecosystem — through co-marketing, co-selling, and commercial partnership.
If your customers are going to ask the question, let’s make sure you have the answer.