# Language Support - July 24

## evaluagent dashboard

### Reporting Level:
- Dar_RD_16.7_languages
- Example Team 1
- Customer Services
- Team Blue
- Heidi Sawayn
- Lincoln Cruickshank
- Team Orange
- Asia Anderson
- Milan Graham
- Complaints
- Team Mike
- Constance Stroman
- Donny Farrell
- Team Dave
- Alexandre Boyle
- Pearline Zboncak
- New starters
- Top performers
- Badge(s) awarded
- Last 30 days - High Performers
- Last 30 days - Low Performers

### Reporting Period:
- Last 7 days
- Last 30 days
- Last 90 days
- Last 180 days
- Last 365 days
- This week so far
- This month so far
- This quarter so far
- This year so far
- Custom

## Pass Rate

87%  
345 Evaluations  
ACME Ltd  
Last 30 days

## Quality Score

92.7%  
345 Evaluations  
ACME Ltd  
Last 30 days

## 1-to-1 Sessions

6 sessions  
ACME Ltd  
Last 30 days

## Quality Feedback

377 feedbacks  
ACME Ltd  
Last 30 days

## Performance trend

## 1-to-1 Sessions trend

## Quality Feedback trend

## Top performing line items

| Line Item                                                     | Count | % Pass |
|-------------------------------------------------------------|-------|--------|
| Accurate notes on system                                     | 85    | 100%   |
| Providing a quote                                            | 58    | 100%   |
| If a payment was taken, was the correct amount collected     | 44    | 100%   |
| Accurate notes on system                                     | 87    | 99%    |
| Does the Agent state the need to confirm with the customer   | 85    | 98%    |
| Information gathering                                        | 58    | 98%    |

## Bottom performing line items

| Line Item                                                     | Count | % Pass |
|-------------------------------------------------------------|-------|--------|
| Does the Agent show signs of Empathy                        | 87    | 67%    |
| Does the Agent show signs of Empathy                        | 85    | 68%    |
| Complaint identification                                      | 71    | 85%    |
| Show empathy and understanding                               | 71    | 86%    |
| Complaint resolution                                         | 71    | 86%    |
| Acts in a professional manner                                | 71    | 87%    |

### Support Centre

#### No Results

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