Explore our language support - evaluagent
Language Support - July 24
evaluagent dashboard
Reporting Level:
- Dar_RD_16.7_languages
- Example Team 1
- Customer Services
- Team Blue
- Heidi Sawayn
- Lincoln Cruickshank
- Team Orange
- Asia Anderson
- Milan Graham
- Complaints
- Team Mike
- Constance Stroman
- Donny Farrell
- Team Dave
- Alexandre Boyle
- Pearline Zboncak
- New starters
- Top performers
- Badge(s) awarded
- Last 30 days - High Performers
- Last 30 days - Low Performers
Reporting Period:
- Last 7 days
- Last 30 days
- Last 90 days
- Last 180 days
- Last 365 days
- This week so far
- This month so far
- This quarter so far
- This year so far
- Custom
Pass Rate
87%
345 Evaluations
ACME Ltd
Last 30 days
Quality Score
92.7%
345 Evaluations
ACME Ltd
Last 30 days
1-to-1 Sessions
6 sessions
ACME Ltd
Last 30 days
Quality Feedback
377 feedbacks
ACME Ltd
Last 30 days
Performance trend
1-to-1 Sessions trend
Quality Feedback trend
Top performing line items
| Line Item | Count | % Pass |
|---|---|---|
| Accurate notes on system | 85 | 100% |
| Providing a quote | 58 | 100% |
| If a payment was taken, was the correct amount collected | 44 | 100% |
| Accurate notes on system | 87 | 99% |
| Does the Agent state the need to confirm with the customer | 85 | 98% |
| Information gathering | 58 | 98% |
Bottom performing line items
| Line Item | Count | % Pass |
|---|---|---|
| Does the Agent show signs of Empathy | 87 | 67% |
| Does the Agent show signs of Empathy | 85 | 68% |
| Complaint identification | 71 | 85% |
| Show empathy and understanding | 71 | 86% |
| Complaint resolution | 71 | 86% |
| Acts in a professional manner | 71 | 87% |
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