Elevate your employee experience and unlock exceptional customer experience

Make agents a priority and build a positive employee experience that rewards, recognizes, values, and actively listens to them. Increase engagement, add some healthy competition and drive motivation, resulting in a consistent delivery of exceptional customer experiences.

Reduce Employee Turnover

Retain top talent with an engaging and rewarding work environment.

Drive Performance Excellence

Unlock peak performance in your contact center and propel your team to new heights.

Embrace Employee Well-Being

Demonstrate commitment to employee well-being with a safe, inclusive, and valued workplace.

Streamline Communication

Enable seamless, geographically barrier-free communication for active agent engagement.

Gamify quality assurance in your contact centre with Community

Exceptional EX = Outstanding CX, Where Employee Satisfaction Fuels Customer Delight

Recognize and reward with Gamification

• Gamify and Elevate Your Agent Experience: Customize your profile for a personal touch, track your progress through My Levels, and stay motivated with detailed point breakdowns in My Points.

• Fueling Friendly Competition: Explore the leaderboard to see where agents rank among teammates, with metrics and rankings showcased for all. Keep tabs on progress and award achievements with rankings and trends, offering insight into development over time.

• Elevate Engagement with Auctions: Dive into team-focused auctions and enjoy real-time bidding excitement. Stay informed and motivated with instant notifications, adding a touch of fun to the journey as agents compete for prizes and rewards, driving performance to new heights.

• Empower Managers to Drive Engagement with Ease: Innovate and motivate with our user-friendly platform! Administrators effortlessly configure points systems, motivating users through performance boards and engagement events aligned with organizational goals. Anti-gaming limits ensure fairness, while Team Managers create custom auctions and maintain up-to-date records. Achieve success while simplifying management.

Empower Every Employee’s Voice with Suggestion Box

• Unlock Authentic Insights and Drive Innovation: Enable agents to effortlessly submit suggestions, concerns, and ideas through the evaluagent platform, offering the choice of anonymity for sharing suggestions or opting for transparency to facilitate follow-up discussions. Eliminate the issue of agents feeling unheard and mitigate any potential adverse repercussions for expressing concerns, fostering innovative ideas that can ultimately result in improvements benefiting all employees.

• Manage suggestions with ease: Managers and team leaders can effortlessly configure, categorize, and filter suggestions, while also enjoying the convenience of accessing previous submissions. Admins receive real-time notifications, allowing for swift acknowledgment and action, streamlining the entire process for improved productivity and employee engagement.

• Give Agents Confidence Their Contributions are Valued: Agents can track the status of their submitted suggestions, offering complete transparency and assurance that their input is valued. This fosters a sense of purpose and well-being, as employees can see firsthand that their organization is committed to listening and improving based on their thoughts and ideas.

Communicate and Connect Consistently through Announcements.

• Improve top-down communication: Communicate and maintain message consistency with ease. Deliver vital updates through the evaluagent platform, ensuring that employees, regardless of where they work, remain well-informed. Tailor announcements with titles, details, importance levels, and specified start and end dates. Craft and modify multiple announcements as required, fostering a seamless connection within your contact center and instilling confidence among your agents through effective communication.

• Facilitate ongoing engagement between agents and the organization: Utilize virtual announcements to recognize and celebrate employee achievements, boosting motivation and morale. Keep employees connected and informed during periods of change, offer crucial support to remote workers, and ensure all team members feel valued and included. With the added convenience of scrolling through all active announcements and in-app notifications, staying engaged has never been simpler.

Customer stories

Throughout Europe, North America and Asia-Pacific.

E take QA and compliance to the next level](/content/case-studies/e-gas-and-electricity/index.html)

Increasing QA Productivity Inside The Share Centre](/content/case-studies/increasing-qa-productivity/index.html)

Delivering customer-focused efficiency saving for Atos Outsourcing](/content/case-studies/atos-average-handle-time/index.html)

A story of transformation for Pinnacle](/content/case-studies/pinnacle-com/index.html)

Unlocking QA and compliance results for CLICKD](/content/case-studies/clickd/index.html)