Future-proof your QA practice

The Verint-Calabrio consolidation is raising questions for partners and customers alike.

evaluagent gives you a modern, platform-agnostic Auto-QA solution you can master once and offer across every ecosystem — turning market uncertainty into a stronger practice.

Mergers create questions. Can you answer them?

On 18 February 2026, Verint officially consolidated with Calabrio under a single brand. This followed Thoma Bravo’s $2B acquisition — a move that follows a well-documented pattern in enterprise software: acquire, consolidate, re-prioritise R&D around the acquirer’s roadmap.

For partners who’ve built a QA practice around Calabrio, this creates three questions that deserve answers.

What happens to the Calabrio QA roadmap?

When R&D priorities shift to serve the acquirer’s strategy, product innovation for the acquired product typically slows. Partners who depend on that roadmap to win and retain customers are right to ask what comes next.

What will you tell your customers?

Your customers will ask you — not Verint, not Calabrio — what this means for their QA platform. The partner who has a thoughtful, credible answer strengthens that relationship. The one who says “we’re monitoring the situation” doesn’t.

Is your QA practice resilient enough?

A practice built around a single vendor’s roadmap is a practice at the mercy of decisions you can’t control. The partners who thrive through market disruption are the ones who’ve diversified before they had to.

Explainable AI your customers trust

Your customers don’t want another black-box QA tool they can’t explain to their agents or defend to their executives. evaluagent’s Auto-QA shows exactly what triggered a score, which rules were assessed, and how the outcome was calculated. Trust is built in, not bolted on.

100% coverage, not 1-2% sampling

Calabrio’s QA approach relies on manual sampling — evaluating a tiny fraction of conversations and hoping the rest are fine. EvaluAgent evaluates every interaction automatically. When your customers need to prove quality and compliance, they have the evidence.

Land fast, expand naturally

Auto-QA addresses a clear, immediate pain point: quality and compliance coverage. It lands quickly with fast time-to-value. Once you’re in, you have visibility into the entire contact centre operation — opening the door for broader conversations about how you can help.

One Auto-QA platform, every ecosystem.

A practice you own.

evaluagent’s Auto-QA automatically evaluates 100% of customer interactions — voice, chat, and email — with explainable AI powered by your customer’s own business context.

For partners, that means one demo to master, one implementation approach to learn, and every customer to service — regardless of stack.

Platform-agnostic by design

evaluagent integrates with every major CCaaS platform. Your customers don’t need to change their infrastructure — Auto-QA works alongside what they already have.

Built for partners who want to grow

We’re not here to compete with you. We’re here to make your QA practice more competitive.

• Competitive margins — transparent, predictable revenue share that rewards growth
• Fast deal registration — simple process, quick approval, no bureaucracy
• Zero channel conflict — no account competition, no direct sales encroachment, no territorial overlap
• Co-marketing investment — backed by Peakspan Capital, committed to channel growth. Access co-marketing funds for joint campaigns, events, and demand generation

Let’s explore whether there’s a fit

Request a callback from our Partnerships Manager. We’ll share what we’re seeing in the market, show you the product and the partner model, and have an honest conversation about whether this makes sense for your practice.

No commitment, no pressure — just a focused conversation.

What is Auto-QA?

Auto-QA is evaluagent’s automated quality evaluation platform. It evaluates 100% of customer conversations using AI powered by your customer’s compliance requirements and quality criteria — giving them explainable quality scores and defensible evidence across voice, chat, and email.

Which CCaaS platforms does evaluagent integrate with?

evaluagent integrates with all major CCaaS platforms including Genesys, Five9, NICE, Talkdesk, 8×8, Zoom Contact Centre, Amazon Connect, Aircall, and more. One integration approach works across all platforms. Learn more on our integrations page.

What does the partner model look like?

We offer competitive margins, fast deal registration, zero channel conflict, and co-marketing investment. We’re looking for partners who want to build or strengthen a QA practice — not just resell a product. Request a callback from our Partnerships Manager and we’ll walk through the full model.