Press Archives - evaluagent

evaluagent Launches Context Engine: AI Quality Assurance that validates whether agents give the right answer

15 April 2026
AI quality assurance that evaluates conversations against your own policies, knowledge base, and business rules – not generic criteria
Middlesbrough, UK – evaluagent, the AI-powered quality assurance and conversation intelligence platform for contact centres, today announced the launch of Context Engine. This new capability automatically evaluates whether agents give not just a good answer but the correct answer, by grounding every AI score in a customer’s own…

evaluagent welcomes AI and contact center pioneer Callan Schebella as advisor to the board

31st July 2025
evaluagent, a trusted provider of quality assurance and conversation intelligence solutions for contact centers, today announced that Callan Schebella has started working with them as a board advisor. “Callan joining comes at a critical time as we scale globally and continue to…

evaluagent recognized in exclusive “High Growth 50” community

1st October 2024
evaluagent, a leading provider of AI Quality Assurance and conversation intelligence software, has been named as a ‘High Growth 50’ business by strategic marketing communications agency MC2. This High Growth 50, compiled by UK data provider Beauhurst, highlights companies that have demonstrated outstanding business…

evaluagent joins TechNation’s exclusive Future Fifty in recognition of its scale-up success

12th September 2024
Middlesbrough, UK – evaluagent is proud to announce it has been invited to join the prestigious TechNation Future Fifty 2024 cohort, among a lineup of innovative businesses from across the UK. The Future Fifty exists to serve and support the…

evaluagent positioned as a Strong Contender in the SPARK Matrix for Voice of Customer (VoC) Platform, Q3, 2024 by Quadrant Knowledge Solutions

5 September 2024: Quadrant Knowledge Solutions announced today that it has named evaluagent as a Q3 2024 Strong Contender in the SPARK MatrixTM analysis of the global Voice of Customer (VoC) platform market.

evaluagent Partners with Five9 to Elevate Customer Experiences through Intelligent Automated Quality Assurance and Agent Performance Improvement

The evaluagentCX platform is now available on the Five9 CX Marketplace
25th July 2024
Middlesbrough, UK – evaluagent, a global leader in contact center quality assurance, agent performance improvement and workforce engagement software, today announced a native integration…

evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS

evaluagent invites product testers for incoming feature, xNPS (Expected Net Promoter Score).
24th April 2024
Middlesbrough, UK – April 24, 2024 – evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming…

evaluagent takes Bronze in Contact Center Solution category at the Stevie Awards for Sales & Customer Service

15th March 2024
Middlesbrough, UK – April 15, 2024 – evaluagent, a global leader in contact center quality assurance and performance improvement software, is delighted to reveal its Bronze placement in the Contact Center Solution category at the…

evaluagent named as a Contact Center Solution Finalist in the 18th Annual Stevie® Awards for Sales & Customer Service

18th March 2024
evaluagent, a global leader in contact center quality assurance and performance improvement software, today announced that it has been named a Contact Center Solution finalist in the 18th Annual Stevie® Awards for Sales &…

evaluagentCX provides all-in-one platform to help brands elevate customer experience

8th February 2024
evaluagent, a global leader in contact center quality assurance and performance improvement software, today introduced evaluagentCX, an automated agent engagement platform that helps brands boost the quality of their sales and service interactions with customers. evaluagentCX is the first platform to connect…