evaluagentCX vs Level AI

Wondering how evaluagentCX stacks up against Level AI?

Level AI leads with AI and Conversation Intelligence, but lacks the ability to tie these insights to robust QA automation and performance improvements. Their focus on AI also overlooks any need for human oversight of AI outcomes.

Meanwhile, evaluagentCX is a comprehensive Intelligent Quality Management and Analytics solution, providing:

• AI-powered AutoQA, with optional human oversight
• In-depth conversation intelligence, sentiment analysis and predictive NPS
• Guaranteed 100% interaction coverage
• Agent-focused features to drive engagement
• Robust coaching and improvement workflows to drive performance

Read more below to discover how evaluagentCX directly compares to Level AI.

Key differences: evaluagentCX vs Level AI

• Gamification
• eLearning LMS
• xNPS (expected net promotor score)
• Coaching & Feedback

evaluagentCX

• Gamified rewards and recognition.
• Fully integrated LMS tool.
• Generative AI that predicts Net Promoter Scores across 100% of interactions.
• Formalized workflows for feedback, coaching, and training, ideal for enterprise-level organizations.

Level AI

• No gamification features.
• No LMS.
• No xNPS.
• Level AI lack sufficient coaching and improvement workflows and don’t have a strong focus on coaching.

Which solution is right for you?

• AI capabilities
• Coaching involvement
• Scalability
• Amount of automation
• Conversation intelligence

evaluagentCX

• “I want AI but I also prioritize a strong, robust QA experience because I value the human touch in QA.”
• “Improving my team’s performance through coaching is a top priority, and I need a tool that supports that.”
• “I want a tool that scales with us, supporting both QA automation and continuous improvement as we grow.”
• “I want a solution that automates the QA process while providing flexible levels of human oversight, enabling the identification of critical evaluations to drive agent performance improvements.”
• “I want a solution that integrates conversation intelligence with auto-QA, chatbot learning, and agent improvement to simplify my tech stack and save money.”

Level AI

• “I want a product with robust Agent Assist and AI features.”
• “I’m overall less focused on QA or improving the performance of my agents.”
• “We have a good-sized budget and can support a tool costing $80-$125/agent/month.”
• “I want to fully automate my QA process to reduce costs.”
• “Conversation Intelligence is my main objective.”

See how we compare

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Automated Agent Improvement

Leverage interaction insights to automatically initiate relevant lessons and learning paths for agents, enhancing agent performance and proactively preventing any performance declines.

Deeper insights

evaluagentCX provides robust reporting with deep insights into customer interactions. Benefit from analysis against pre-built and custom topics, AI summaries, and xNPS (expected Net Promoter Score) categorization, so you can find high-risk interactions right away.

Customizable to fit your operation

Our autoQA goes beyond predictive scores derived from generic components like sentiment, empathy or spelling. It’s fully configurable, allowing for easy automation of existing manual scorecards. We understand the level of granularity you need for meaningful reporting, feedback, coaching, and training, and we empower you to achieve it.

Personalized support and onboarding

Gt support from our dedicated CX Specialists, and collaborate with our Professional Services teams to ensure your QA program is optimized and tailored to your needs. We can help you build line items and insight topics, and enhance your scorecards to align with your goals.

Improving agent engagement

Empower your agents to take charge of their development. They’ll get real-time desktop access to results, feedback, coaching, actions, and training records, along with gamified recognition and rewards. There’s also seamless top-down communication features, keeping agents in the loop.

Robust operational reporting and improvement workflows

Built from day one to accommodate the more rigorous needs of larger operations, evaluagentCX helps you improve performance with minimal effort, while still keeping sufficient HR rigor.

We bring everything together seamlessly

We deliver and connect conversation intelligence to autoQA and automated agent improvement workflows, along with people-first features that support you in keeping your team highly engaged.

A platform that grows with you

Our approach to incorporating, selling, and provisioning AI provides clients with unparalleled flexibility. Our packaging and pricing options cater to various budgets, and operational and technical maturities. Our platform and support model are designed to evolve alongside you as you progress on your AI and automation journey.

Experience evaluagentCX

You’re just a click away from starting your journey towards intelligent automation of insight, QA and improvement. With evaluagentCX as your AI-powered co-pilot, you can create unrivaled customer experiences.