# On demand: Contact Center Performance Summit

Published 22 October 2024·1 min read

## Drive performance in your contact center

evaluagent’s Contact Center Performance Summit played host to an array of talks focused on everything from AI, to leading CX innovation. As part of our hub, you can view recordings of talks including:

- Why customer experience is key to unlocking innovation
- 5 ways predictive metrics will shape the contact center
- The skills needed to manage a human-AI blended team
- Unlocking voice insights: the key to contact center transformation

And much, much more! Register your details today to get immediate access.