# Connect evaluagent to the platforms _you already use._

evaluagent fits into your existing tech stack — not the other way around. Native integrations with the leading CCaaS, call recording, helpdesk and workforce management platforms, plus an open API for everything else.

## Native integrations

### The platforms your team already runs on.

Select a category to filter, or browse all integrations below.

## All integrations
- CCaaS
- Call Recording
- Helpdesk & Ticketing
- Workforce Management
- Live Chat

### Helpdesk
#### Intercom

Connect Intercom to EvaluAgent in seconds with our native integration. Import conversations automatically, score every chat against your QA framework, and surface coaching opportunities the moment they happen — all without leaving the workflows your support team already lives in.
[Find out more](/content/integrations/intercom/index.html)

#### Zendesk

Use conversation analytics, ticket status and tags to automate QA and prioritise training interventions.
[Learn more](/content/integrations/zendesk/index.html)

#### Salesforce

Integrated QA and coaching for Salesforce Service Cloud — evaluate interactions and feed results directly into your CRM.
[Learn more](/content/integrations/salesforce/index.html)

### CCaaS
#### Genesys

Automatically import support calls from your Genesys account into EvaluAgent for analysis and evaluation.

#### Five9

EvaluAgent acts as a QA co-pilot for Five9, streamlining QA efforts and surfacing the conversations that matter most.
[Learn more](/content/integrations/five9/index.html)

#### Amazon Connect

Automatically import calls and chats from Amazon Connect to remove repetitive admin from your QA processes.
[Learn more](/content/integrations/amazon-connect/index.html)

#### Talkdesk

Streamline QA and performance improvement with automation, analytics and side-by-side conversation playback.

#### RingCentral

Hourly ticket import and powerful configuration for a seamless sync of calls between RingCentral and EvaluAgent.

### Helpdesk
#### Freshdesk

Automatically import tickets, tags and survey results from Freshdesk to remove repetitive admin from your QA processes.
[Learn more](/content/integrations/freshdesk/index.html)

### Call Recording
#### Aircall

Improved QA processes and richer performance data with our native Aircall integration for contact centres.

#### Puzzel

Set up in minutes with our native integration for Puzzel Contact Center, Puzzel Ticketing and Puzzel Case Management.

### WFM
#### Assembled

Combine QA and workforce management to unlock operational excellence. Sync QA scores and coaching sessions seamlessly.
[Learn more](/content/integrations/assembled/index.html)

#### Peopleware

Align workforce management and quality assurance — automate tasks and manage scheduling directly within your teams.
[Learn more](/content/integrations/peopleware/index.html)

## Go further
### More ways to connect.
Whether you need to push data into your BI stack or connect a platform we don't yet support natively, EvaluAgent is built to be open.

### BI tool integrations
Unlock deeper analysis with EvaluAgent's reports exporter. Push interaction data, sentiment scores and QA results directly into Power BI, Tableau, Looker, Metabase and more.
[Explore reporting](/content/platform/reports-analytics/index.html)

### Open API
If we don't support your platform natively yet, you can still connect via our open API — import contacts, access real-time data, or build custom reporting workflows into your own business systems.
[View API docs](https://docs.evaluagent.com/)

## Can't find what you're looking for?
## We may be closer than you think.
If you're using a CCaaS or call recording platform that isn't listed here, get in touch. We're adding integrations regularly and may already be working on yours.