Contact Center As A Service Archives - evaluagent

Integration Types for EvaluAgent

RingCentral

With hourly ticket import and powerful configuration, enjoy a seamless sync of calls between RingCentral and evaluagentCX!

Genesys

Automatically import support calls from your Genesys account into EvaluAgent for analysis and evaluation.

Amazon Connect

Automatically import calls and chats from Amazon Connect to banish repetitive admin from your QA processes.

Talkdesk

Streamline QA and Performance Improvement process with automation, analytics and playback conversations with our new side-by-side evaluation mode.

evaluagent for Freshdesk

Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes.

evaluagent for Zendesk

Use conversation analytics, ticket status and tags to automate QA and priorities training interventions.