Product Tour - Reducing Manual Effort
Product Tour - Reducing Manual Effort
evaluagent dashboard
Reporting Level:
Chris Rocket, Demo Sandbox, Customer Services, Team Blue, Graciela Mills, Rosalinda Torp, Team Orange, Freida Pfeffer, Warren Wolf, Complaints, Team Mike, Lera Bogan, Lupe Mraz, Team Dave, Nelle Howell, Wade Gerlach, Outbound, John Smith, Project Group, Test Group, Last 30 days - High Performers, Last 30 days - Low Performers, Chris Rocket, Demo Sandbox
Reporting Period: Last 7 days, Last 30 days, Last 90 days, Last 180 days, Last 365 days, This week so far, This month so far, This quarter so far, This year so far, Custom
Pass Rate
55.6%
9 Evaluations
ACME Ltd
Last 30 days
Quality Score
62.8%
9 Evaluations
ACME Ltd
Last 30 days
1-to-1 Sessions
2 sessions
ACME Ltd
Last 30 days
Quality Feedback
4 feedbacks
ACME Ltd
Last 30 days
Performance trend
ACME Ltd
13 Oct 23 to 12 Jan 24
1-to-1 Sessions trend
ACME Ltd
Last 30 days
Quality Feedback trend
ACME Ltd
Last 30 days
Top performing line items
| Line Item | Count | % Pass |
|---|---|---|
| Courtesy and Care | 7 | 100% |
| Accurate notes on system | 7 | 100% |
| Need for security check stated | 1 | 100% |
| ID&V confirmed as complete | 1 | 100% |
| Warm and positive opening | 1 | 100% |
| Customer identity verified | 1 | 100% |
ACME Ltd
Last 30 days
Bottom performing line items
| Line Item | Count | % Pass |
|---|---|---|
| Exploring solutions | 1 | 0% |
| Accurate notes on system | 1 | 0% |
| Customer identity verified | 7 | 57% |
| Agent empathy | 7 | 71% |
| Need for security check stated | 7 | 86% |
| ID&V confirmed as complete | 7 | 86% |
ACME Ltd
Last 30 days
Does your team carry out lots of manual effort to deliver limited actionable insight?
At evaluagent, we believe in leaving no stone unturned. That's why we analyze 100% of interactions - be it calls, emails, social media, web-chats, or even chatbots.
Our mission? To uncover the hidden gems and potential pitfalls in process, policy, product, agent, and customer behaviors. By doing so, we empower you with insights that can transform your customer experience for the better.
Ready to dive deeper? Let's go! 🚀