Access insights from the Contact Center Performance Summit 2025

Missed the live event? Catch up on every insight, idea, and ‘aha’ moment from the Contact Center Performance Summit 2025 – now available on demand.

Join hundreds of contact center leaders who tuned in to explore:

• Why quality should be a major contributor to CX and business success
• How to strike the balance between AI efficiency and human empathy
• How to support team leaders to unlock true frontline performance
• How to distinguish between the metrics that really matter for improvement

Hear from industry-leading voices

We’re delighted to have had some true movers-and-shakers share their knowledge and expertise at the Contact Center Performance Summit 2025. Get the chance to hear from experts in Quality, AI and human psychology, who have decades of experience working in customer experience.

Nerys Corfield, Director at Injection Consulting

Callan Schebella, CEO at Inference Solutions

Sandra Thompson, CEO and Founder of Ei Evolution

Martin Teasdale, Founder of the Team Leader Community

Sophie Cotton, Chief Customer Officer at Newstel

Jaime Scott, CEO at evaluagent

Matt Jones, Head of Product at evaluagent

Michelle Dinsmore, Chief of Staff at evaluagent
“It was very informative. It focused on important topics, provided details and perspectives that need to be considered and addressed.”
“Really enjoyed the knowledge and insight of the presenters.”
“Very entertaining whilst being super informative. Thank you.”
“Sophie’s tangible experience and her ability to articulate it gave me pause to re-examine some perspectives. Thank you.”
“All of the speakers were very good, but I especially enjoyed Sandra Thompson and Martin Teasdale!”

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