# Customer Stories

## Real teams. _Real results._

Discover how organisations across Europe, North America and Asia-Pacific are using EvaluAgent to transform their quality assurance and agent performance.

## Our latest customer success.

### Case Study

#### How 1st Central is driving savings through smarter Quality Assurance

- Significant reduction in cost-per-evaluation
- QA coverage dramatically increased
- Compliance confidence improved across the board

### All customer stories

## Throughout Europe, North America and Asia-Pacific.

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**Newstel**\
Strengthening training, coaching, and customer insight for Newstel\
[Read the story](/content/case-studies/training-coaching-customer-insight-newstel/index.html)

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**ManyPets**\
Turning QA data into a source of Quality Intelligence for ManyPets\
[Read the story](/content/case-studies/qa-data-into-quality-intelligence-manypets/index.html)

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**QHotels Collection**\
Helping The QHotels Collection keep agents engaged\
[Read the story](/content/case-studies/qhotels-collection-keep-agents-engaged/index.html)

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**Blume**\
Unlocking more potential from Quality Assurance for Blume\
[Read the story](/content/case-studies/unlocking-more-quality-assurance-blume/index.html)

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**Seasalt Cornwall**\
Helping Seasalt achieve a 100% rise in evaluations\
[Read the story](/content/case-studies/seasalt-cornwall-doubles-evaluations/index.html)

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**E (gas & electricity)**\
E take QA and compliance to the next level\
[Read the story](/content/case-studies/e-gas-and-electricity/index.html)

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**Capital on Tap**\
Scaling QA without growing headcount\
[Read the story](/content/case-studies/scaling-quality-capital-on-tap/index.html)

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**The Share Centre**\
Increasing QA Productivity Inside The Share Centre\
[Read the story](/content/case-studies/increasing-qa-productivity/index.html)

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**Atos Outsourcing**\
Delivering customer-focused efficiency savings for Atos Outsourcing\
[Read the story](/content/case-studies/atos-average-handle-time/index.html)

## What our customers say

### In their own words.

"evaluagent was one of the best decisions we've ever made as a company."

**Jonas Fandrey**  
Director, Newstel GmbH

"evaluagent is the most holistic Quality Assurance Platform on the market today."

**Chris Eisdorfer**  
President & Co-Founder, ECE Outsourcing

"Easy to set up, easy to use and every piece of MI you could ever want!"

**Phil Heighes**  
Head of Operations, Etika

## Take your first step

### Towards intelligent QA.

See for yourself why hundreds of contact centres trust EvaluAgent to improve their quality, performance and customer experience.