Is your QA strategy keeping up with your growth?

Handling millions of customer interactions across phone, chat, email, and app — but still QAing just 2% of them? evaluagent’s AutoQA evaluates every conversation automatically, giving your team the insight to coach better, the intelligence to improve experience, and the evidence to prove compliance.

Growing fast creates quality blind spots

Insurtech companies scaling across multiple states face a challenge that manual QA can’t solve. Interaction volumes climb, but QA headcount doesn’t – and can’t – grow proportionally. That leaves you dangerously exposed to errors, unknowns and compliance gaps.

Your operation is leaking efficiency
Manual sampling of 1–3% is time-consuming, inconsistent, and leaves your team focused on unproductive activity. Meanwhile, repeat contacts, long handle times, and avoidable escalations continue unchecked.
Your customer experience is a black box
If you’re extrapolating your whole customer experience from just a tiny amount of conversations, you’re guessing, not managing. Churn signals, complaint drivers, and experience gaps stay invisible.
Staying compliant is getting harder
State-level regulatory requirements, NAIC model rules, and TCPA obligations create compliance risk in every interaction. Your evidence needs to cover every conversation — not just the ones your team happened to review.
Your coaching is based on guesswork
Supervisors are coaching from a handful of calls — often the ones flagged as problems, not the ones that reveal patterns. Agents don’t get a fair picture of their performance, coaching conversations lack specifics, and improvement is slow.

With evaluagent, every score shows its work

You can’t rely on black-box AI that creates more compliance questions than it answers. evaluagent’s AutoQA is powered by your business context — your quality criteria, your compliance rules, your claims handling protocols — and every evaluation shows exactly how it reached its conclusion.

• What triggered the score — the specific moments in the conversation that were flagged
• Which rules were assessed — mapped directly to your compliance requirements and quality standards
• How the score was calculated — a transparent breakdown you can present to regulators, executives, or agents.

Now, you don’t just have automated quality, you have defensible quality.

See evaluagent in action

Explore how evaluagent can help your team scale quality, surface customer intelligence, and prove compliance.

QA every conversation. Coach what matters. Prove compliance automatically.

evaluagent automatically evaluates 100% of customer interaction, whether through voice, chat, email, tickets, and bots. Every evaluation is explainable: you can see exactly what triggered a score, which rules were assessed, and how the outcome was calculated. Plus, our Conversation Intelligence provides business intelligence you can turn into meaningful outcomes.

Scale quality without scaling headcount

Your QA team focuses on coaching and improvement instead of manually scoring conversations. You get complete coverage without adding headcount.

Turn your contact center into a customer intelligence engine

Surface insights that unearth what your customers actually care about — across every interaction. Show the power of QA by giving leadership actionable intelligence, not just scores.

Consistent compliance across every state and channel

Apply consistent scorecards across every channel, team, and jurisdiction automatically. Get multi-state regulations, TCPA obligations, and claims handling protocols evaluated on every conversation.

What is Auto-QA?

Auto-QA is evaluagent’s automated quality evaluation platform. It evaluates 100% of customer conversations using AI powered by your business context and quality criteria — giving you explainable quality scores and defensible evidence across voice, chat, and email.

How is this different from monitoring or alerting tools?

Auto-QA actively evaluates every conversation for quality and compliance, scoring interactions the way your QA managers would. Alerts, insights, and evidence are outcomes of complete evaluation — not the core product.

How quickly can we get started?

Most insurers are up and running within 2-4 weeks. We configure AutoQA with your quality criteria, compliance rules, and reporting requirements — then start evaluating every conversation from day one.